Sunday, 11 September 2011

Front Office Skills Course

A front office personnel is the first point of contact for hotel guests and therefore, is the focal point for all information about the hotel and its facilities.

The Skills Malaysia INVITE Front Office course will provide participants with an overview of Front Office procedures, and offer practical advice in handling all phases of the guest cycle. This practical course will provide skills and knowledge in the operation of Front of House Reservations.

Graduates should be successful in developing future front office careers within hotels and other establishments in the leisure and tourism sectors.
Front Office Staffs
Hotel Receptionist
Front Desk Supervisor

Certification / Awards

Assessment may be conducted through oral, written and practical methods.
Upon completion of this course, students will receive the following Certificates and Diplomas:
  • Malaysian Skills Certificate – Front Office Assistant (Level 2)
  • Malaysian Skills Certificate – Front Office Supervisor (Level 3)
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COURSE Front Office Supervisor (INVITE II)
  • Certificate Levels 1, 2 & 3 (Malaysian Skills Certificate)
  • Diploma in Business Skills (City & Guilds, UK)
DURATION 24 months, including 12 - 24 weeks internship training
TUITION FEES USD 8,464 (RM 26,200)
  • Application Fee : USD 99
  • Int’l Student Admin. Fee : USD 957
  • Course & Exam Fees : USD 7,590
HOSTEL FEES 2 years: RM 5,200 (USD 1,716)
  • 18 – 45 years old
  • With 9 Years Schooling OR
  • With 6 Years Schooling and 3 Years Prior Work Experiences in Related Fields
  • Pulau Indah, Selangor, Malaysia
  • Seri Kembangan, Selangor, Malaysia
  • Penang, Malaysia
  • Kuching, Sarawak, Malaysia
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Check-in & check-out guest Communication
Reservation Reporting
Reception duties Supervisory
Cashier function, services and closing Staff performance
Guest request Training programme
Monitor staff Cost control
Inventory Night audit

Source: Skills Malaysia INVITE

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