Ticketing & Reservation Skills Course

The Skills Malaysia INVITE Ticketing and Reservation course is specially designed for trainees that wish to pursue a career as a reservation and ticketing staff in a travel agency or airlines. The task relates with daily reservation processes as well as servicing guest needs and queries. 

Career opportunities can be found in the following industries - tourism marketing, hotel marketing, travel marketing, airlines operations, tour and travel industry and tourism promoting industries such as eco-tourism and medical tourism.

Eco-tourism

Medical Tourism

Ticketing Service

Certification / Awards

Assessment may be conducted through oral, written and practical methods.

Upon completion of this course, students will receive the following Certificates and Diplomas:

• Malaysian Skills Certificate – Reservation and Ticketing Clerk (Level 1)
• Malaysian Skills Certificate – Reservation and Ticketing Coordinator (Level 2)
• Malaysian Skills Certificate – Reservation and Ticketing Supervisor (Level 3)

COURSE	Reservation and Ticketing Supervisor  (INVITE II)
AWARD	Certificate Levels 1, 2 & 3 (Malaysian Skills Certificate) Diploma in Business Skills (City & Guilds, UK)
DURATION	24 months, including 12 - 24 weeks internship training
TUITION FEES	USD 8,464 (RM 26,200) Application Fee : USD 99 Int’l Student Admin. Fee : USD 957 Course & Exam Fees : USD 7,590
HOSTEL FEES	2 years: RM 5,200 (USD 1,716)
ENTRY REQUIREMENTS	18 – 45 years old With 9 Years Schooling OR With 6 Years Schooling and 3 Years Prior Work Experiences in Related Fields
TRAINING CENTRE LOCATION	Pulau Indah, Selangor, Malaysia Penang, Malaysia

COURSE MODULES
Customer service	Human capital development
Travel quotation	Customer service
Activate reservations	Maintenance activities
Prepare / Document reports	Floral decoration activities
Public relations
Administrative functions

Source: Skills Malaysia INVITE